zc66's Privacy Policy — Committed to Protecting Your Information

Introduction

This Privacy Policy ("Policy") applies to the zc66 platform and all its related services. When you use the zc66 website, create an account, or use any of our services, the terms of this Policy apply to you.

zc66 operates a safe, transparent, and responsible online entertainment platform for users in Bangladesh. We believe that protecting your personal information is a fundamental right, and we are committed to upholding that right.

Who This Policy Applies To

This privacy policy applies to the following individuals:

• Anyone visiting the zc66 website
• Registered account members on zc66
• Users who complete transactions on the platform
• Anyone who contacts our customer support team

Personally Identifiable Information

During account registration and verification, zc66 may collect the following personal information:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number
• National ID or passport details (if verification is required)
• Residential address

Financial and Transaction Information

To ensure secure financial transactions and prevent fraud, we collect:

• Payment method details (last four digits of bKash, Nagad, Rocket, Upay or bank account numbers)
• Deposit and withdrawal history
• Transaction date, time, and amount
• Account balance information

Usage and Technical Information

Information collected automatically to improve the site and ensure security:

• IP address and device type
• Browser version and operating system
• Time of site access and session duration
• Pages visited and links clicked
• Data obtained through cookies and similar tracking technologies

What Cookies Are and How We Use Them

Cookies are small text files stored on your device. zc66 uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and ensure core site functionality. These cannot be disabled.
• Functionality cookies: To remember your preferences and settings (such as language selection).
• Analytics cookies: To analyze site usage and monitor performance.
• Security cookies: To detect and prevent fraud.

You can control cookies by changing your browser settings, but this may affect some site functionality.

When We Share Information with Third Parties

zc66 does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in certain circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and approved banks — only the information necessary to complete a transaction.
• Technology service providers: Trusted partners engaged to operate the site, handle hosting, and ensure security, who work under strict confidentiality agreements.
• Legal obligations: In response to court orders or legitimate requests from government or regulatory authorities.
• Fraud prevention: Specific information where required to assist in financial crime investigations.

Your Rights Regarding Your Data

You have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to object: The right to object to the processing of your information for specific purposes.
• Right to portability: The right to receive your data in a structured, machine-readable format.
• Right to withdraw consent: The right to withdraw previously given consent at any time.

To exercise these rights, email us at [email protected]. After appropriate verification, we generally aim to respond within 30 business days.

Data Retention Period

How long we retain your personal information depends on the type and purpose of the data:

• Account information: for as long as the account is active, and after closure for the applicable legal retention period
• Financial transaction records: for a defined period to meet legal obligations
• Customer support chat logs: for a limited period for the purpose of issue resolution and quality improvement
• Unnecessary marketing data: deleted immediately upon withdrawal of consent

Age Restrictions and Child Protection

zc66 strictly provides services only to individuals aged 21 or older. We do not knowingly collect information from any minor.

If we suspect or confirm that a person is under 21, we will immediately suspend their account and securely delete any information collected.

If you become aware that a minor is using our platform, please notify us at [email protected].

Process for Updating the Privacy Policy

We may update this privacy policy from time to time. Changes may occur for the following reasons:

• Changes to applicable laws or regulations
• Introduction of new services or technologies
• Improvements to security measures
• Rewriting in clearer language based on user feedback

For significant changes, we will send advance notice to your registered email. Continuing to use the service after changes are made will be considered acceptance of the new policy.

The "Last Updated" date at the top of this page always indicates the most recent version.

Dispute Resolution

Any dispute regarding this Privacy Policy will first be resolved through direct discussion. If you have any concerns or complaints, please contact our customer support team.

If a satisfactory resolution is not reached through our internal process, you have the right to file a complaint with the relevant legal authority. zc66 is always committed to resolving disputes in a fair and transparent manner.